Comparison of Zoho CRM, with Bitrix24 and AmoCRM

CRM (Customer relationship management is a programme for Customer relationship management.Customer relationship management (Customer relationship management) is a customer relationship management programme. Companies that use CRM know more about their customers: they serve them better and sell more. In the right hands, the programme becomes a tool that makes the company win the competition on the market. Today's market is overflowing with a huge range of choices CRM. But it is difficult to know which one is best in any particular case.

We decided to help deal with this issue and compare the Russian systems CRM Bitrix24 and amoCRM, which are still used by Ukrainian companies, with Zoho CRM, which has more than 150,000 customers worldwide and is one of the most popular automation systems in the world.

BITRIX24

Bitrix24 is a software package designed to optimise business management and control the production process.

One of the main features of Bitrix24 is the availability of a cloud and a box version of the product. Large companies can install CRM on an internal server, while small businesses are better off starting with an online service.

When choosing this system, you need to be prepared:

the need to work within the limits of the functionality set by the developers. In terms of customisation, the system is closed, so it is not easy to extend customer data fields or do similar work;
the need to get used to the interface. Many users point out that it takes a long time to find their way through the wealth of features. Bitrix24 has a rather complicated visualisation and it is not always easy to find the required task among the completed ones.

Pricing

There is a cloud-based and a boxed version. The cloud version is available for free. Paid ones are connected for a minimum of 2 accounts and cost from UAH 990 to UAH 4400 per month. The boxed version costs from 35,900 h ryvnia and up, depending on the number of additional functions. Technical support is free, but only available on commercial tariffs.

Go to Bitrix24 before Zoho CRM

amoCRM

amoCRM - a cloud service for automating work with clients. It positions itself as CRM for sales departments.

The system is highly specialised. It focuses on payment and closing the deal. All complex, long transactions with multiple stages are its strengths.

amoCRM will not suit: freelancers and companies that do not focus on mass sales - it is excessive for them. Also, AMOSRM is not suitable for big players, because it cannot automate all their business processes. It is insufficient for working with employees, production management, and product development.

Pricing

Cloud only. There are 3 tariffs ranging in price from UAH 299 to UAH 899 per user per month. The minimum payment period is 6 months. You can purchase one of the two ready packages for 2 or 5 users. You will have to pay them for one year in advance: UAH 2999 and UAH 8999 respectively. In addition to the purchased tariff you will need to purchase some functional modules. There is no free plan. The technical support is free of charge.

Go to amoCRM before Zoho CRM

ZohoCRM

If you are looking for a better way to manage customer data and customer interactions, Zoho CRM can help you. With Zoho CRM software, you can define workflows and manage leads, quickly check daily tasks and support employees and marketing campaigns with a convenient SaaS solution. Small and medium-sized businesses have no problem using the convenient server side. This technology also has a huge range of features for a relatively low price.

Zoho is suitable for all types of companies, from small to large businesses.

It is a good option for the little guy because it offers favourable tariff plans and is easy to implement and start using.

For large corporations , it offers greater flexibility, allowing adaptation to specific business processes.

Tracking KPI and sales forecasting can help increase your revenue potential. If you're willing to spend a little more on your CRM platform, Zoho can go beyond contact tracking. The enterprise version offers sales funnel analytics, data comparisons and more.

Pricing

Prices for Zoho CRM start with the free version, which can be accessed by three users at a time. If you want to upgrade to Standard, you will pay $12 per user per month. The Enterprise package is around $35 a month per user, payable on an annual basis.

Benefits in setting up and working with Zoho CRM

Absolute automation. The system can be used for any business. Zoho CRM also allows you to write functions - it even supports Java.
Cross-platform. Zoho has a group of "native" products implying integration, many ready combinations with other products and open API-keys.
A modern interface and constant updates. The system is constantly being modified and updated. It is always uncluttered and user-friendly.
Easy integration and migration from other CPMs. Zoho CRM integrates easily with other company and third-party applications. Our CRMOZ team will help you easily migrate from Russian amoCRM and Bitrix24 to Zoho

The main advantages of Zoho CRM over other "popular" CRM systems can be seen in the comparison table on the left.

Key features:

Advanced CRM Analytics (Advanced CRM - analytics) - integrates your data and outputs executable analytics.
AI-Powered Sales Assistant. (II-intelligence-based sales assistant) - Zoho helps sales and reps make decisions based on customer profiles and identify process anomalies.
Performance Management (Performance Management - with features such as gamification (business game), reporting, sales forecasting and sales territory management, you can make the most of your small business costs.
Sales Enablement (Sales Enablement - helps you generate quotations and access sales scenarios.
Process management (Process management - allows the team to plan each step of the sales process using a sales builder and processing rules.

Want to switch from Russian amoCRM or Bitrix24 to Zoho CRM? CRMOZ - official Zoho partner, so our team will help you easily, quickly and painlessly migrate all the necessary data and personalize Zoho to the needs of your business!

Get a free consultation