Multichannel support
Use all possible channels of communication with customers: email, social media, live chat, telephony and web forms to satisfy each customer, personalize their experience and increase loyalty
Automation
Forget about the routine and repetitive tasks you did manually. With Workflow rules and Blueprint you can build a business process algorithm and keep track of each step. Work smarter and more efficiently, and the team CRMOZ Help you personalize the application for your company - from a specific detail in the process to a special notification to customers
Empowerment
Customize every detail that matters to your customers and create bespoke solutions with advanced custom support features. And with an API, Zoho Desk integrates with other services Zoho, third-party applications, websites and portals
Help centre
Why should customers wait for standard helpdesk answers to their most common questions? Let them benefit from a user-friendly help centre, with community building, search, integration with Google Analytics, personalisation and a host of other features
Artificial intelligence
Zoho Desk Integration
For many years, Zoho Desk has been meeting the functional needs of users who need easy-to-manage customer support options. This is one of the solutions of the Zoho Customers, providing the ability to assign, configure and control support messages, track customer satisfaction, form a base of loyal customers, and much more. If you want to improve the level of trust in your company's brand and customer service, we suggest implementing the automation processes from CRMOZ based on Zoho Corporation.
Automating the process of cooperation between members of the support team and building customer loyalty
Our team develops software for small and medium businesses that have moved from the startup stage and are striving to scale as well as comprehensively automate their business processes or optimize existing ones. As a result of cooperation at a favorable price, you not only get the ability to interact on the platform, but also a package solution for business thanks to the availability of company integrations.
The best results of using this customer service tool occur when combined with other applications that your team uses and by adding customizable capabilities through the API. Zoho Desk allows you to automate repetitive tasks and standardize support processes. In the process, you can create rules and workflows to trigger actions, send notifications, and update ticket statuses based on certain conditions or events. Such automation saves time, reduces labor effort, and ensures consistency in the work of the support team.
The Desk application seamlessly supports integration with Zoho CRM. Real-time access to data on all platforms and the use of tools allows you to have up-to-date analytics, provide timely responses in chats, conduct quick cash transactions, and more.
Increase your customer satisfaction rating at a favorable price
In addition to using the Zoho Desk functionality with a focus on the company's customers, you get a simplified way of collaborating between employees. The application has a common help center where users can communicate, share information, forward files, and assign tasks. Internal notes, tags, and mentions allow for uninterrupted communication, ensuring that employees have the necessary information.
A separate advantage of implementing Zoho solutions is the ability to use automated analytics. Using reports and dashboards on the performance of the support team, trends in support requests, customer satisfaction ratings, and more provides the ability to develop an accurate development strategy. As a result, this helps the company to identify areas of development, optimize resource allocation, and make strategic decisions to improve the customer support experience.
If you want to consider the potential of this for your business in more detail, learn the cost of system configuration, conditions, nuances, and more, please contact us in a convenient way for you.
